IT-Support (m/w/d)

       In this exciting project, you will be the last level of key user support for our homegrown

       ticket/process management system and customer-facing online portal.

In this exciting project, you will be the last level of key user support for our homegrown ticket/process management system and customer-facing online portal.

start & project end: as soon as possible
The workload %: 100%
Project country & location: Denmark
Project language: English (Danish is advantageous)
Contract type: contract of service
Share of remote work in %: 100%

Activities and tasks:
– Supporting key users – being the interface to the development team
– Maintenance of the IT support ticket system
– Handle support tickets for key users and interface with the development team
– Keep key users updated and maintain FAQ’s and application release notes
– Assist process managers in improving support processes
– Support with various tasks for regional roll-outs
– Description of user requirements for the development team
– Development of user manuals/operating instructions

Most important skills:
– General IT support skills
– Strong communication and presentation skills
– Strong organizational and project-related capabilities
– Fluency in English

Optional skills and experience:
– Light development skills such as simple scripting
– Experience in working with development teams
– Structured
– Emphatic

Supporting key users – being the interface to the development team

– Maintenance of the IT support ticket system
– Handle support tickets for key users and interface with the development team
– Keep key users updated and maintain FAQ’s and application release notes
– Assist process managers in improving support processes
– Support with various tasks for regional roll-outs
– Description of user requirements for the development team
– Development of user manuals/operating instructions