Overview
Description
Location: Remote )
Tasks:
– Maintenance and further development of Excel shopping carts for the 3 hardware suppliers Lenovo, HPE and Dell (Excel/PNG/Mail/Webex).
– Working with Maximo in the area of Change-/ and Incident and Deployment Management -Managed Server Hardware6 (Maximo/Excel/Mail)
– Perform server hardware refreshes (view, analyze & evaluate configuration items/clarify open or incorrect HW requirements details) as part of Service LifeCycle Management.
– Continuous service improvements (development and presentation of process optimizations/conception and setup of service automation solutions)
– Processing of service requests using MS Outlook
Requirements:
– At least 4 years of project relevant work experience
o in working with MS Office (Visio, Word, PowerPoint, Excel, Outlook, MS Project), SharePoint, Maximo, CompAss, DB & Security Lifecycle process tools
o in project management/control in the Managed Server and Managed Database environment
o in planning/conceptualization regarding service lifecycle, IT service management (incl. service design and agreement of SLAs, configuration management, incident/ and change management)
o with Hardwarerefresh RZ-Infrastructure / IT-Operation (Server)
– ITIL v.3 certification
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